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How to activate a new Modem without internet?

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Most Valued Poster

How to activate a new Modem without internet?

I bought a brand new cable modem off amazon. An xfinity approved cable modem. Comcast wont let me activate it though. To activate it through the xfinity website using https://xfinity.com/activate you need an internet connection but naturally of course I dont have that because my cable modem is not activate. I tried bootstraping the process by hooking back up the xfinity gateway but that gets me nowhere. It doesn't let me enter in anything for the new modem. It just brings up options for changing wifi settings in the xfinity gateway. So in other words, comcast is locking me in, forcing me against my will, to rent and use their xfinity gateway.

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Expert

Re: How to activate a new Modem without internet?

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!!



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Most Valued Poster

Re: How to activate a new Modem without internet?

Cable modem not activated so no xfinity voice.
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Expert

Re: How to activate a new Modem without internet?

Cell phone ? Borrow a phone ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Most Valued Poster

Re: How to activate a new Modem without internet?

If I could use a cell phone like a hearing person does I wouldn't have a clarity ensemble captioning phone for the deaf & hard of hearing.

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Most Valued Poster

Re: How to activate a new Modem without internet?

Comcast made the simple impossible 🙈
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Diamond Problem Solver

Re: How to activate a new Modem without internet?

@alienist
How would @EG know about your hearing disability, they are trying to help you, no need to be rude.

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Most Valued Poster

Re: How to activate a new Modem without internet?

My issue is with comcast NOT @EG so why you trying to make this about @EG?

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Expert

Re: How to activate a new Modem without internet?

So sorry about your disability, but there was no indication. I'm not a mind reader.... God bless you !!!



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Most Valued Poster

Re: How to activate a new Modem without internet?

@EG I have No beef with you. Comcast did me wrong NOT you. THank You Kindly Sir. 🙂

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Most Valued Poster

Re: How to activate a new Modem without internet?

Am I going to have to send comcast a bill for the bill they are sending me?  🤔