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How long does it take for the internet service to update?

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New Poster

How long does it take for the internet service to update?

Today I switched from 3 mbps to 600 mpbs Extreme Pro package and I was wondering how long it would take for me to see the changes because I've been told that the change should be immediate. So far on my account I see that I am now under the Extreme Pro package. Any assistance will be great.

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Diamond Problem Solver

Re: How long does it take for the internet service to update?

It’s usually just a modem reset but it’s going to depend on what modem you’re using too (and how your measuring it etc).

I am a Retired Official Comcast Employee
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New Poster

Re: How long does it take for the internet service to update?

I have restarted the modem twice now and I'm still hitting 4mbps
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Diamond Problem Solver

Re: How long does it take for the internet service to update?

What’s the model of your modem? You can call in to get it reprovisioned.

I am a Retired Official Comcast Employee
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New Poster

Re: How long does it take for the internet service to update?

I have the CISCO DPC3941T