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How does one escalate a ticktet

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How does one escalate a ticktet

Having been having issues since new modem was replaced. Sending another tech, but don't think it will help. I have been tracking my router's connection and it has gone down in the last three hours. 


Re: How does one escalate a ticktet

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

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