I have observed that I can crash the web server on my modem (SB8200) by simply browsing to the event log with Chrome. I have been able to reproduce this two times. There seems to be a component of waiting some amount of time since the last query of the event log that I have not been able to nail down but I have only been able to do this with Chrome; it has not happened with Firefox or Safari. I have to power cycle the modem to restore web server services on the modem. I have contacted Arris and they do not have an open bug and Arris stated that my ISP (Comcast) controls the firmware on the modem. This is consistent with what I observed; the current firmware running on the modem is not the same firmware that was installed on the modem when I first connected it to the system. How do we go about filing bugs?
That's where I started b/c like you, I figured that Arris was responsible for the firmware. Arris stated that the individual ISPs control the firmware which is why I am posting it here.
Having worked for various vendors of IT solutions in my career, I suspect the truth is this - end users work through their particular solution provider and the provider then contacts the actual product vendor to resolve the issue. Arris's support page has separate support sections for EUs like me and ISPs like Comcast which makes me think this is the intended model of support. Regardless, it is the case that Comcast does control the firmware that is on my modem and as such, there is a problem that needs to be resolved. How do I go about getting Comcast to change the firmware on my modem?