I recently purchased my own new cable modem and am unable to perform the self install following these instructions:
The online activation process also doesn't work for me. The last time I did this, I needed to speak with a rep, but I can't seem to get to one through the automated phone line.
Solved! Go to Solution.
Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !
Glad you got it straightened out. Now closing this thread.