How do I turn on the data ports on the xfinity modem?

DaveJennyN · ‎02-15-2020

Modem seems to be working fine for WiFi but I would like to connect my computer using Ethernet cable to the
Modem data ports. But I seem to be getting no signal out of data ports.

RobertWy · ‎02-16-2020

@DaveJennyN wrote:
Modem seems to be working fine for WiFi but I would like to connect my computer using Ethernet cable to the
Modem data ports. But I seem to be getting no signal out of data ports.

What is the make and model of your modem?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!

DaveJennyN · ‎03-31-2020

Sorry for long delay.

Voice and Data Modem
ARRIS GROUP, INC. TG3482G

I am trying to split the ethernet connection out of the gateway. I have had a wall jack installed and then it runs to a splitter and goes to 3 other rooms. I can't get a signal to the bedrooms. The modem ethernet port works fine.

Thanks,

Dave

CCAndrew · ‎03-31-2020

If you know it’s good out of the modem(have you tested it?), keep testing it backwards, and hope whoever installed the jack did it right.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!

How do I turn on the data ports on the xfinity modem?

Re: How do I turn on the data ports on the xfinity modem?

Re: How do I turn on the data ports on the xfinity modem?

Re: How do I turn on the data ports on the xfinity modem?