Community Forum

How do I turn off my wifi on my modem when it's in bridge mode?

Highlighted
New Poster

How do I turn off my wifi on my modem when it's in bridge mode?

I have placed my modem in Bridge Mode in order to disable the WiFi on the device and use my own Router. However, the WiFi still shows up when my devices are looking for connections so Bridge Mode didn't turn off WiFi on my modem.

 

When I follow the instructions available on xfinity.com it ends up bringing me to a page that says I cannot disable my WiFi because the modem is in Bridge Mode (what I expect). How do I turn off my wifi on my modem when it's in bridge mode?

 

Screen Shot 2020-05-16 at 11.33.35.png

Highlighted
Silver Problem Solver

Re: How do I turn off my wifi on my modem when it's in bridge mode?

Bridge mode "should" disable the private home wireless network.

However, the xfinitywifi hotspot will continue to broadcast, that can be disabled in your account settings separately.

The gateway will also continue to broadcast a hidden SSID for the Xfinity Home security service. There is no way to disable that.