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How do I "unpause" a device without xFi?

Frequent Visitor

How do I "unpause" a device without xFi?

I own my own modem.  Because of this I can NOT use xFi.  Somehow my daughter's phone became "paused" on my wifi.  When I try to open a webpage on her phone I get a message saying that "this device is paused."


I have no idea how this happened as her phone worked fine just a day or two ago.  The solution that Xfinity's bots keep suggesting is of course to go into xFi and unpause it... which I can't do. 

Anyone have any suggestions?

Regular Contributor

Re: How do I "unpause" a device without xFi?

I would suggest web searching for something like:


pause wi-fi [company and model of your router]


Diamond Problem Solver

Re: How do I "unpause" a device without xFi?

Check with the manufacturer of your router’s support. Comcast isn’t going to troubleshoot your personal network equipment

I am a Retired Official Comcast Employee
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