sirhcb's profile

Frequent Visitor

 • 

8 Messages

Sunday, August 23rd, 2020 9:00 AM

Closed

How do I "unpause" a device without xFi?

I own my own modem.  Because of this I can NOT use xFi.  Somehow my daughter's phone became "paused" on my wifi.  When I try to open a webpage on her phone I get a message saying that "this device is paused."

 

I have no idea how this happened as her phone worked fine just a day or two ago.  The solution that Xfinity's bots keep suggesting is of course to go into xFi and unpause it... which I can't do. 

Anyone have any suggestions?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Contributor

 • 

414 Messages

5 years ago

I would suggest web searching for something like:

 

pause wi-fi [company and model of your router]

 

Gold Problem Solver

 • 

25.9K Messages

5 years ago

Check with the manufacturer of your router’s support. Comcast isn’t going to troubleshoot your personal network equipment
forum icon

New to the Community?

Start Here