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How do I hook up a arris SBV2402

Dereklush231
New Poster

How do I hook up a arris SBV2402

I don't know what to do
CCAndrew
Diamond Problem Solver

Re: How do I hook up a arris SBV2402

Do you know if you have a live cable outlet? Without that there aren’t anymore steps to take

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EG
Expert

Re: How do I hook up a arris SBV2402

If you do have a live Comcast signal feed, connect it to the coax line /outlet and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. You *may* see their "Walled Garden" modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password or the account number and telephone number associated with your Comcast account handy.

 

If not, try calling 1-855-652-3446. That is their device activation line.

If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

And if you also have their voice service, that will need to be provisioned / activated as well.



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