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How do I get a second IP address for my Arris T25?

quicksilver2
Frequent Visitor

How do I get a second IP address for my Arris T25?

Hello,

 

I need to add a second IP address to my account.  I have an Arris T25 with two ports and I need both ports to work. 

Thanks in advance!

EG
Expert

Re: How do I get a second IP address for my Arris T25?

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;


https://www.xfinity.com/support/rate-card/


It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".


If nothing is listed then it's likely to have been discontinued in your local market area.



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ComcastMichael
Official Employee

Re: How do I get a second IP address for my Arris T25?

Greetings, @quicksilver2! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I can certainly have a look into the account and see if we offer a 2nd IP address in your area as it's not available nationwide. Since you have already sent a PM, I will continue to assist you through there.


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quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you. I appreciate your help.
quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you to @ComcastMichael and @EG for helping me get the second IP up and running on my account.  I can't say enough good things about what a pleasure it was to work with you both.

 

 

EG
Expert

Re: How do I get a second IP address for my Arris T25?

My pleasure ! Take good care !



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Hello,

This was successully set up, however a week ago somone at Comcast disconnected the port.  Can someone help me get it working again?

quicksilver2
Frequent Visitor

The second IP address for my Arris T25 was disconnected. How do I get it working again?

Hello,

 

@ComcastMichael was able to successfully set my second IP address for the use on my second port on my Arriss T25.  Unfortunatly, it is not working now.  How can I get this working again?

 

Thank you!

 

EG
Expert

Re: How do I get a second IP address for my Arris T25?

Try sending a PM to .@ComcastMichael again.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you.  I reached out to him last night but have not heard back.

quicksilver2
Frequent Visitor

Re: The second IP address for my Arris T25 was disconnected. How do I get it working again?

Thanks, @EG .  I tried sending @ComcastMichael  a PM last night but I haven't heard back yet.

EG
Expert

Re: How do I get a second IP address for my Arris T25?

It may be his days off. If you don't hear anything by the close of business tomorrow, I'll ping him again for you.



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quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you!

quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Do you know if there is any number I can call for help or do you suggest I wait for @ComcastMichael ?

EG
Expert

Re: How do I get a second IP address for my Arris T25?

Calling customer service will likely get you nowhere. I would wait. He is a specialist, not a tier 1 rep !



I am not a Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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quicksilver2
Frequent Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you.  That will spare me the frustration that occurs any other time that I call.