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How do I get a second IP address for my Arris T25?

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Regular Visitor

How do I get a second IP address for my Arris T25?

Hello,

 

I need to add a second IP address to my account.  I have an Arris T25 with two ports and I need both ports to work. 

Thanks in advance!

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Expert

Re: How do I get a second IP address for my Arris T25?

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;


https://www.xfinity.com/support/rate-card/


It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".


If nothing is listed then it's likely to have been discontinued in your local market area.



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Official Employee

Re: How do I get a second IP address for my Arris T25?

Greetings, @quicksilver2! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I can certainly have a look into the account and see if we offer a 2nd IP address in your area as it's not available nationwide. Since you have already sent a PM, I will continue to assist you through there.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you. I appreciate your help.
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Regular Visitor

Re: How do I get a second IP address for my Arris T25?

Thank you to @ComcastMichael and @EG for helping me get the second IP up and running on my account.  I can't say enough good things about what a pleasure it was to work with you both.

 

 

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Expert

Re: How do I get a second IP address for my Arris T25?

My pleasure ! Take good care !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!