How do I disable security setting that prevents port forwarding?

[boychemist]

I am trying to use an application to do role playing on-line since we cannot get together in person.  This application needs to have a port forwarded to allow users on other computers to connect to the game.  I was able to set up the port forwarding, but the security program blocked this access while I was testing the capability with my daughter.

I have not been able to get any indication of how to undo this change from the website and I have not been able to talk to a person to get help.

[darkangelic]

What security program are you talking about? If you refer to xFi Advanced Security, you can go here. 

(requires XFINITY account logon)

https://internet.xfinity.com/more/my-services/my-services-disabling

[EG]

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@boychemist wrote:

I am trying to use an application to do role playing on-line since we cannot get together in person.  This application needs to have a port forwarded to allow users on other computers to connect to the game.  I was able to set up the port forwarding, but the security program blocked this access while I was testing the capability with my daughter.

I have not been able to get any indication of how to undo this change from the website and I have not been able to talk to a person to get help.

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Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

[boychemist]

I already tried disabling the advanced security.  Then I cleared and reset the port forwarding.  Still doesn't work.  There is something else happening that is not in my control.

How do I post publicly?  I didn't know I didn't make it public.