Community Forum
Top

How do I activate my new modem?

Highlighted
ANSWERED Go to best answer
pfarrell001
Regular Visitor
‎04-06-2020 10:57 PM

How do I activate my new modem?

Hi,

 

I have been on hold for a customer service rep for over 2 hours to activate my new modem because the self activation page did not work for my account. Who do I contact to get my new modem provisioned? It doesn't seem like the main technical support phone line is working...

0 Likes
Highlighted
Go to best answer
ComcastChe
Official Employee
‎04-06-2020 11:09 PM

Re: How do I activate my new modem?

Hi @pfarrell001, 

Thanks for posting to the Xfinity Forums. I can help with your new modem. Since I have another post you created just a few moments ago, I am going to close this one and work the other one sent I also have your private message. Chat with you soon!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Visit Our Help Communities