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pfarrell001
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Monday, April 6th, 2020 7:00 PM

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How do I activate my new modem?

Hi,

 

I have been on hold for a customer service rep for over 2 hours to activate my new modem because the self activation page did not work for my account. Who do I contact to get my new modem provisioned? It doesn't seem like the main technical support phone line is working...

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5 years ago

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Accepted Solution

CCChe

Official Employee

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6.9K Messages

5 years ago

Hi @pfarrell001, 

Thanks for posting to the Xfinity Forums. I can help with your new modem. Since I have another post you created just a few moments ago, I am going to close this one and work the other one sent I also have your private message. Chat with you soon!  

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