New Poster
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3 Messages
Hotspot cannot be turned off
When I try to turn off the hotspot (from https://customer.xfinity.com/#/settings/security/hotspot) I get the following message all the time: "Something has gone wrong, please try again later." I keep trying but it does not work. TECHNICOLOR CGM4140COM modem.
EG
Expert
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111.4K Messages
6 years ago
You could try calling 1800comcast and see if a rep can remotely turn it off for you.
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CCPhill
Silver Problem Solver
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11.2K Messages
6 years ago
Hi xxxyyyzzz2, thank you for your post. If you are still having issues turning off your hotspot please send me a private message with your full name and I can have a look on my side.
Thank you
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CCPhill
Silver Problem Solver
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11.2K Messages
5 years ago
Unfortunately, I haven't heard from you and will be closing this post. If you still need assistance please feel free to reach back out and create another post.
Thank you
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