xxxyyyzzz2's profile

New Poster

 • 

3 Messages

Thursday, December 12th, 2019 10:00 AM

Closed

Hotspot cannot be turned off

When I try to turn off the hotspot (from https://customer.xfinity.com/#/settings/security/hotspot) I get the following message all the time:  "Something has gone wrong, please try again later."   I keep trying but it does not work.  TECHNICOLOR CGM4140COM modem.


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Expert

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111.4K Messages

6 years ago

You could try calling 1800comcast and see if a rep can remotely turn it off for you.

 

Silver Problem Solver

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11.2K Messages

6 years ago

Hi xxxyyyzzz2, thank you for your post.  If you are still having issues turning off your hotspot please send me a private message with your full name and I can have a look on my side.

 

Thank you 

Silver Problem Solver

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11.2K Messages

5 years ago

Unfortunately, I haven't heard from you and will be closing this post.  If you still need assistance please feel free to reach back out and create another post.

 

Thank you 

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