Hi Danielchurch63. Thank you for visiting and posting on our Forum. Apologies for our delay in getting to your post. We're very sorry to learn that your service has not been performing the way you have come to expect. We're dedicated to repairing and restoring your service. I can assist with troubleshooting your service issues. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.