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Horrible connection

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Frequent Visitor

Horrible connection

I recently updated my connection from 200mbps to 600 thinking this will help and it still doesn’t !!! When I was on 200 mb before my wife could stream tv downstairs while I played Xbox 4 days ago I had the same plan and all of the sudden I’ve been getting major packet loss on Xbox while she steams now and connection isn’t stable ... so I figured let’s ramp up the speed to 600mbs and it still doesn’t work . I’m so frustrated.. logged into my modem but I’m not sure what’s going on ... I’m a pro gamer and need this up and running , customer service rep lied to me telling me they would have a tech out here the next 2 days .. nothing happend .. he didn’t even know what ping was or latency he just wanted me to get off the phone ... please help .. It was working well and. Now it’s horrid
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Frequent Visitor

Re: Horrible connection

yeah man run a pingplotter to comcast.net bet you are having the same issue I'm having. Sure glad I've paid to the tune of almost 2k a year to these special snowflakes to give away free wifi to all the homeless from inside my house! I don't think it will ever be fixed! I can't game and it's all I use the internet for outside of work, which I also can't do. 

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Frequent Visitor

Re: Horrible connection

What would the ping plotter do I’m using it now not quite understanding this i just now it’s at 100ms which is crazy and it’s going up and down not stable
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Frequent Visitor

Re: Horrible connection

Its running a ping to each hop on the way to your address and normalizing the values from my understanding. What you are seeing with the fluctuations is the differences in milliseconds the server responds to each ping or request. What you should be REALLY paying attention for is massive spikes, 30-60 maybe 70 ms is OK anything higher for most speed sensitive applications. The RED bars indicate dropped or lost packets, these are PINGS that did not get there or did not get responded to. There can also be a delay in packets, this can be caused by things like buffer overfloat and poor traffic routing which causes JITTER which is the big thing to look for. Jitter is the out of order receipt and transmission of the packets iirc. I dunno I could be way off, it's been a really long time and I'm in management and I pay people for this stuff anymore... 

 

this is what mine looks like running an hour or so to ping LOL's NA servers. 

https://imgur.com/a/wynKLPo

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Frequent Visitor

Re: Horrible connection

I see one server Thats giving me red bars consistently and I see my ping jumping up and down from 50 - 120 then dropping back down to 60 so it’s going up and down consistently
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Frequent Visitor

Re: Horrible connection

I did port forwarding to the Xbox , still have jumpy latency jumps from 70 to 100 then back down then up to 120 so that’s also with no one using WiFi
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New Poster

Re: Horrible connection

Count me in on this issue, random latency spikes are cause my connection to slow to a crawl. Very frustrating. I was chatting with support and they "sent settings" & reset my modem and things were better. I even waited a few minutes after they reset it and Pingplotter was all green with low latency to several DNS servers on the Internet (One of them being 75.75.75.75)

 

As soon as they disconnected, everything spiked and latency and packet loss began again. It almost feels like something was changed on my connection just until I got out of chat. Odd coencidence perhaps?

 

@Blinky234 or @galigmus did you guys ever get anywhere with the problem?

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Frequent Visitor

Re: Horrible connection

Nope they said they were gonna send someone out they never sent anyone ... they told me twice, It has to be an overload on the nodes... I can’t game with this the only time I can game is at 1 am in the morning
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Frequent Visitor

Re: Horrible connection

Also upgraded to 600mbps and they told me that should fix things.. didn’t do anything