user_a5979p's profile

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2 Messages

Saturday, September 12th, 2020 10:00 AM

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Home being ddosed by someone. Best way to have comcast change my external IP?

Someone who doesn't like my son is constantly ddosing my house and I would like to get my external IP changed but when I called comcast before to do this the guy spent 20 minutes to end up just telling me to do /release /renew (does not change external IP) then broke into a sales pitch for extra services.

 

Should I do it by phone or email and either way, what exactly should I say to make sure they do it correctly?

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Expert

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111.4K Messages

5 years ago

You can try the reps in this dept. but I'm not sure that they can or will do it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

Good luck !

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