New Poster
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2 Messages
Home being ddosed by someone. Best way to have comcast change my external IP?
Someone who doesn't like my son is constantly ddosing my house and I would like to get my external IP changed but when I called comcast before to do this the guy spent 20 minutes to end up just telling me to do /release /renew (does not change external IP) then broke into a sales pitch for extra services.
Should I do it by phone or email and either way, what exactly should I say to make sure they do it correctly?
EG
Expert
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111.4K Messages
5 years ago
You can try the reps in this dept. but I'm not sure that they can or will do it;
Comcast Customer Security Assurance.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329
Good luck !
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