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Home being ddosed by someone. Best way to have comcast change my external IP?

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Home being ddosed by someone. Best way to have comcast change my external IP?

Someone who doesn't like my son is constantly ddosing my house and I would like to get my external IP changed but when I called comcast before to do this the guy spent 20 minutes to end up just telling me to do /release /renew (does not change external IP) then broke into a sales pitch for extra services.

 

Should I do it by phone or email and either way, what exactly should I say to make sure they do it correctly?

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Expert

Re: Home being ddosed by someone. Best way to have comcast change my external IP?

You can try the reps in this dept. but I'm not sure that they can or will do it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

Good luck !



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