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Highish ping, hard time making and maintaining upstream connection, Constant T3 timeouts

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Regular Visitor

Highish ping, hard time making and maintaining upstream connection, Constant T3 timeouts

Maybe someone can help me with this. I noticed playing COD MW on my Xbox which is wired, that I have constant latency spikes. I dug around my modem/router and noticed I have constant T3 timeouts. I ran a traceroute to what I'm guessing is a Microsoft Server (13.89.46.201) and a lot of the RTTs seem high to me. 

 

I've tried contacting Xfinity for almost a month now with no answers or help really.Cable Connection.pngTraceroute.pngT3Timeouts.png

 

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Expert

Re: Highish ping, hard time making and maintaining upstream connection, Constant T3 timeouts

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



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Regular Visitor

Re: Highish ping, hard time making and maintaining upstream connection, Constant T3 timeouts

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Expert

Re: Highish ping, hard time making and maintaining upstream connection, Constant T3 timeouts

The downstream power is on the low side and the upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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