High packet loss and latency

User from the Vancouver, Wa (Felidia area).  I have been having issues with packet loss and high latency for a while now.  It seems like it's the first hop onto the Comcast network (96.120.61.121) that is dropping packets.  Below is WinMTR output for just trying using 96.120.61.121 as the host:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 38 | 38 | 0 | 0 | 4 | 1 |
| 96.120.61.121 - 43 | 14 | 8 | 0 | 121 | 226 | 76 |
|________________________________________________|______|______|______|_____
WinMTR v0.92 GPL V2

In this small test 43% of the packets are lost.  I have seen others have issues with 96.120.61.121 so I don't think it's my equipment.

My download SNR are from 39.2 - 40 dB and my upstream power is from 43.1 - 43.4 dBmV

[Edit]  My downstream power levels are 0.8 dBmV to 1.8 dBmV.

Any others with this issue in my area?

Thank you!