I've been experiencing high level of packet loss over the past couple weeksl, and with increased work from home orders the amount of dropped packets have escalated.
I had a tech come out and he mentioned that there may be noise at the node and that someone would fix the issue, and gave me a service number to utilize if I'm experiencing issues still. I recieved a text that the maintenance was completed; however, the internet is still dropping about 10% of packets. I have attempted to call back to comcast as I was told to do; however I cannot get past the automated system to talk to anyone so I figured I would try here. Below is my modem signals and an example plot of what my packet loss looks like currently.
It appears my pics aren't uploading correctly, maybe I don't have permission yet,
Basically signal is great, power on downstream is between 6.8-8.5
SNR is ~40(dB)
and Power on upload is around 40dBmV
and packet loss is bad,
about 20% of packets are being lost and ping is widely varying from 20ms up to a few hundred ms with an average of 95ms