Community Forum
I've been experiencing high level of packet loss over the past couple weeksl, and with increased work from home orders the amount of dropped packets have escalated.
I had a tech come out and he mentioned that there may be noise at the node and that someone would fix the issue, and gave me a service number to utilize if I'm experiencing issues still. I recieved a text that the maintenance was completed; however, the internet is still dropping about 10% of packets. I have attempted to call back to comcast as I was told to do; however I cannot get past the automated system to talk to anyone so I figured I would try here. Below is my modem signals and an example plot of what my packet loss looks like currently.
