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High level of Total Uncorrectable Codewords in 2 of 4 bonding channels
Signal Status (Codewords) Bonding Channel Value
| Channel ID | 33 | 34 | 35 | 36 |
| Total Unerrored Codewords | 4656930675 | 4655943231 | 4459615468 | 4074524928 |
| Total Correctable Codewords | 1465 | 1822 | 23346378 | 23735443 |
| Total Uncorrectable Codewords | 689 | 522 | 162225431 | 171041081 |
I get these logs every 7 min or so
| Oct 25 2020 14:01:26 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 14:01:21 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 14:01:20 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:33:38 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:33:32 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:33:32 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:28:45 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:28:38 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 13:28:38 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:53:09 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:53:07 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:53:07 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:52:38 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:52:21 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 12:52:21 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 11:26:25 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 11:26:19 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 11:26:19 | 5-Warning | N/A | DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 11:25:54 | 6-Notice | N/A | MDD Recovery following MDD Loss;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
| Oct 25 2020 11:25:35 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=6c:ca:08:88:ee:d6;CMTS-MAC=28:52:61:28:34:eb;CM-QOS=1.1;CM-VER=3.0; |
Essentially, we lose our internet every ~10 min in bursts. Sometimes it may go for a few hours, sometimes a few minutes. This has been happening for a long time, but seems to have gotten worse, recently. We just had an Xfinity tech come out and verify that there wasn't anything going on with the physical connectivity of anything. We're also the house closest to our cable drop.
I reboot my modem daily (turning it off for three minutes), then my router, but it doesn't seem to resolve anything for long.
What's going on, and what do we need to do in order to get a stable internet connection?
CCAndrew
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25.9K Messages
5 years ago
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