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High latency issues for months

Bletski
Regular Visitor

High latency issues for months

https://gyazo.com/f87d5ad557e2c0c05bed1efbb2b74343 

 This is a program called ping plotter that is clearly showing issues with high latency and ping spikes almost constantly when im trying to play some games online or watch streams on Netflix and Twitch.tv if there is anyone that can help me I can post more information from my modem every person ive talked to on the phone said "they ran test and its all fine" It clearly isnt and its very frusrating paying for a service that isnt working properly. 

Edit: I am on a wired desktop with a brand new ethernet cable.

Bletski
Regular Visitor

Re: High latency issues for months

Modem: https://gyazo.com/58c1fd91da1e3be694a105413d5b356d

Upstream: https://gyazo.com/06e5d17fc83f8a1ed24706209d9aa223

Downstream: 1-5 https://gyazo.com/d3c33eb4501c938a8d650a04baee64f8

6-11: https://gyazo.com/881f98795dcb05128030b7d7860b27f6

12-17: https://gyazo.com/9002a0b8662880b03d47128cc7698b53

18-23: https://gyazo.com/6838c1ec90de6bef3acb7a33cfb376f9

24-29: https://gyazo.com/21774af754acd610a4faf6e811929bd7

30-0: https://gyazo.com/7e534fb5b72bcfd57cf04bf67218910f

Ping plotter results
Google: https://gyazo.com/88bc7a56017962b30f90b68eeb564552
Xfinity: https://gyazo.com/8f4af97e5c92dfe6b07fa59f19e9b37f

I am at my breaking point I've called multiple times and all they do over the phone is "run test" and it all comes back normal which just isnt true. They have sent a tech out before he changed a wire and it fixed the problem temporarily now its back again in full force. And they refuse to send anyone out to check the lines because of corona virus. This has been going on for months now.

Chris2791
New Poster

Re: High latency issues for months

I am also having this issues, specially at night hours. Seems to OK during the day but starting at around 8PM, latency goes up to 130-200 with up to 6-8. It's really frustrating.
Fley
Frequent Visitor

Re: High latency issues for months

Same thing here. Are you in the Miami area by chance?  Been having ping issues for months now where it's constantly going from 30-40 to 150+ and complete packet loss.  Can't game / stream at all when this is happening and it's basically going on between 4 pm est to 1 am.