This is a program called ping plotter that is clearly showing issues with high latency and ping spikes almost constantly when im trying to play some games online or watch streams on Netflix and Twitch.tv if there is anyone that can help me I can post more information from my modem every person ive talked to on the phone said "they ran test and its all fine" It clearly isnt and its very frusrating paying for a service that isnt working properly.
Edit: I am on a wired desktop with a brand new ethernet cable.
Downstream: 1-5 https://gyazo.com/d3c33eb4501c938a8d650a04baee64f8
Ping plotter results
I am at my breaking point I've called multiple times and all they do over the phone is "run test" and it all comes back normal which just isnt true. They have sent a tech out before he changed a wire and it fixed the problem temporarily now its back again in full force. And they refuse to send anyone out to check the lines because of corona virus. This has been going on for months now.
Same thing here. Are you in the Miami area by chance? Been having ping issues for months now where it's constantly going from 30-40 to 150+ and complete packet loss. Can't game / stream at all when this is happening and it's basically going on between 4 pm est to 1 am.