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High Download, Non Existent Upload Speed Issue. Chat Rep Literally Told Me "Good Luck"

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High Download, Non Existent Upload Speed Issue. Chat Rep Literally Told Me "Good Luck"

I'm getting unstable high and low download speeds. Done ALL of the standard troubleshooting of my network connectivity, but Comcast support refuses to escelate my issue and get me to speak to a technical support agent to acknowledge the outage or poor signal issue in my area. Getting fluctuating download speeds between 30mbps - 600mbps, download speed though doesn't exceed 1mbps. Currently it's sitting at 0.15mbps. Checked the power and signal levels on my modem and they're within spec. I've resent the signal to my modem about 5 times. Tried calling in, got stuck in a loop with the bot for an hour and then messaging chat wanted to argue with me and their support advice to my situation when it's on Comcast's end is "Get a new modem". I pay for 1Gbps and have a CM-1000 modem, but she tells me to just get a new modem. That's the same as saying when your car is low on gas, so just buy a new car -_-. Can a technical support agent here PLEASE help me escelate my issue to see the strength/quality of the signal I'm dealing with? I'm paying for Gig internet and getting .15mbps bandwith. 

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Re: High Download, Non Existent Upload Speed Issue. Chat Rep Literally Told Me "Good Luck"


@wschamps427 wrote:

I'm getting unstable high and low download speeds. Done ALL of the standard troubleshooting of my network connectivity, but Comcast support refuses to escelate my issue and get me to speak to a technical support agent to acknowledge the outage or poor signal issue in my area. Getting fluctuating download speeds between 30mbps - 600mbps, download speed though doesn't exceed 1mbps. Currently it's sitting at 0.15mbps. Checked the power and signal levels on my modem and they're within spec. I've resent the signal to my modem about 5 times. Tried calling in, got stuck in a loop with the bot for an hour and then messaging chat wanted to argue with me and their support advice to my situation when it's on Comcast's end is "Get a new modem". I pay for 1Gbps and have a CM-1000 modem, but she tells me to just get a new modem. That's the same as saying when your car is low on gas, so just buy a new car -_-. Can a technical support agent here PLEASE help me escelate my issue to see the strength/quality of the signal I'm dealing with? I'm paying for Gig internet and getting .15mbps bandwith. 


These speed tests are done over a CAT5E or better ethernet cable directly connected to the modem, without a router involved, and as close to the demarc (where the main cable enters your home) as possible?


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Re: High Download, Non Existent Upload Speed Issue. Chat Rep Literally Told Me "Good Luck"

I am getting the exact same.  I can prove it without doubt my issue is external from my house.  I have a Cisco 9300 switch and 3802 WAP's, a 7Signal Sapphire Eye is saying my internet (wired) is less than 1mbps.  The absolute highest recorded was 21mbps a couple weeks ago.  The speeds I prove are far slow that what Xfinity says I have as a service.  A number of days I can even see the speeds being capped at 24mbps.  Very nicely defined on the SLA snapshot.  They still say I am wrong.  I manage the network at the worlds busiest airport, but Xfinity says I am doing something wrong at home and I should contact someone like best buy geeks to help me and configure my home network.