Community Forum

Help please

Highlighted
New Poster

Help please

So i upgrade my service and bought new modem and when i connect my ps4 vi Ethernet it won't work and the Wi-Fi works fine
Highlighted
Diamond Problem Solver

Re: Help please

Is it a Comcast modem or your personal modem? If it’s yours, try a new Ethernet cord or different modem. If it’s Comcast’s try a new Ethernet cord or swap it out. If it still doesn’t work, the PS4 is the only thing left to check

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!