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Help needed!!! Severe packet loss and ping spikes.

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New Poster

Help needed!!! Severe packet loss and ping spikes.

I recently switched back to xfinity after moving to an area with comcast coverage. However, I am now experiencing severe lag in skype or WhatsApp video calls and online gaming. I have changed my modem to netgear CM1000 and my router to Netgear AC1200 but no relief. I had a tech come from Comcast to take a look and they chandlers some of the cables indoor but it did not solve the latency issues. At this point I have no idea what to do anymore. When I use a ping plotter, I get between 30% - 45% packet loss.

PS: I have researched the topic here in the forum and haven’t seen any real concrete solution I can apply.
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New Poster

Re: Help needed!!! Severe packet loss and ping spikes.

I’ve been trying to add pictures of my connection here but couldn’t.