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Help! Devices Dropping on XB7 Gateway

crazymonkey
New Poster

Help! Devices Dropping on XB7 Gateway

Hi,

 

We just replaced our old Gateway modem (which was dropping devices) with the XB7 Gateway and upped our plan to the 1GB speed. We also have 4 XFi pods throughout our house.

 

Now, with this new modem, devices keep losing connection. It's very frustrating.

 

What (if anything) can I do to configure this modem/router to work properly, so that devices log on and stay connected, without us having to reset the device each time, or to restart the modem?

 

Any help is appreciated! Please explain in clear language if possible - I can get as far as logging in to configure the modem, but am not a network expert and don't know all the jargon.

 

Thanks

 

 

 

crazymonkey
New Poster

Re: Help! Devices Dropping on XB7 Gateway

I am replying to my own post here.

 

The issue seems to have had to do with the fact that I used the XFi app to switch one modem to another. This retained the same WiFi name and Password, and from what I can gather, this was an issue for devices that were trying to log in to the new modem.

 

The lesson: if you switch modems, you should CHANGE THE NAME of your WiFi account, and reset all the devices attached to connect to the new device. This may remove the confusion that prevents devices from connecting to a new modem.

 

Good luck!