Help After 8 months comcast is still promising to fix to no avail

[tyjones]

Hey anybody else having this issue?

FW.IPv6 FORWARD drop , 293 Attempts, 2020/9/08 19:33:55	Firewall Blocked
Device MAC:08:12:A5:23:BB:04 , 2742 Attempts, 2020/9/08 19:33:55	Device Blocked
FW.IPv6 INPUT drop , 1911 Attempts, 2020/9/08 19:33:55	Firewall Blocked
Device MAC:08:12:A5:23:BB:04 , 2512 Attempts, 2020/9/08 18:58:01	Device Blocked
FW.IPv6 INPUT drop , 204 Attempts, 2020/9/08 18:58:01	Firewall Blocked
FW.IPv6 FORWARD drop , 1158 Attempts, 2020/9/08 18:58:01	Firewall Blocked
FW.IPv6 FORWARD drop , 1354 Attempts, 2020/9/07 18:58:01	Firewall Blocked
FW.WANATTACK DROP , 2 Attempts, 2020/9/07 10:58:02	Firewall Blocked
FW.IPv6 FORWARD drop , 1161 Attempts, 2020/9/06 18:58:01	Firewall Blocked
FW.IPv6 INPUT drop , 94 Attempts, 2020/9/06 17:58:01	Firewall Blocked
Device MAC:08:12:A5:23:BB:04 , 12359 Attempts, 2020/9/06 17:58:01	Device Blocked
FW.WANATTACK DROP , 21 Attempts, 2020/9/06 07:58:01	Firewall Blocked
FW.IPv6 FORWARD drop , 3519 Attempts, 2020/9/05 18:58:01	Firewall Blocked
FW.IPv6 INPUT drop , 99 Attempts, 2020/9/05 17:50:48	Firewall Blocked
FW.WANATTACK DROP , 17 Attempts, 2020/9/05 16:58:01	Firewall Blocked
Device MAC:08:12:A5:23:BB:04 , 22585 Attempts, 2020/9/05 02:58:01	Device Blocked
FW.IPv6 INPUT drop , 49 Attempts, 2020/9/04 18:58:01	Firewall Blocked
Device MAC:08:12:A5:23:BB:04 , 4229 Attempts, 2020/9/04 18:58:01	Device Blocked
FW.IPv6 FORWARD drop , 1841 Attempts, 2020/9/04 18:58:01	Firewall Blocked
FW.WANATTACK DROP , 31 Attempts, 2020/9/04 04:58:01	Firewall Blocked

This is shown and I've been having intermittent service and since my boxes are over wifi I get no cable either. I've spoken to countless agents, had 5 service visits and have been hung up on by many agents who are "transferrring me". Please i just want what I pay for not asking for anything extra. @ComcastCares 

[ComcastJonathan]

Hi @tyjones, a few questions:

1. Have you tried swapping your XB7? 
2. Have you tried resetting your XB7 (a push and hold (about 30 seconds) triggers the "reset" function)
3. Have you tried disabling the xFi Advanced Security?

I see there was some "Refer to Maintenance" in past tech notes (looking more upstream on the network side), can you speak a bit more on what the technician may have stated on that front?