tyjones's profile

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1 Message

Tuesday, September 8th, 2020 5:00 PM

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Help After 8 months comcast is still promising to fix to no avail

Hey anybody else having this issue?

 

 

FW.IPv6 FORWARD drop , 293 Attempts, 2020/9/08 19:33:55Firewall Blocked 
Device MAC:08:12:A5:23:BB:04 , 2742 Attempts, 2020/9/08 19:33:55Device Blocked 
FW.IPv6 INPUT drop , 1911 Attempts, 2020/9/08 19:33:55Firewall Blocked 
Device MAC:08:12:A5:23:BB:04 , 2512 Attempts, 2020/9/08 18:58:01Device Blocked 
FW.IPv6 INPUT drop , 204 Attempts, 2020/9/08 18:58:01Firewall Blocked 
FW.IPv6 FORWARD drop , 1158 Attempts, 2020/9/08 18:58:01Firewall Blocked 
FW.IPv6 FORWARD drop , 1354 Attempts, 2020/9/07 18:58:01Firewall Blocked 
FW.WANATTACK DROP , 2 Attempts, 2020/9/07 10:58:02Firewall Blocked 
FW.IPv6 FORWARD drop , 1161 Attempts, 2020/9/06 18:58:01Firewall Blocked 
FW.IPv6 INPUT drop , 94 Attempts, 2020/9/06 17:58:01Firewall Blocked 
Device MAC:08:12:A5:23:BB:04 , 12359 Attempts, 2020/9/06 17:58:01Device Blocked 
FW.WANATTACK DROP , 21 Attempts, 2020/9/06 07:58:01Firewall Blocked 
FW.IPv6 FORWARD drop , 3519 Attempts, 2020/9/05 18:58:01Firewall Blocked 
FW.IPv6 INPUT drop , 99 Attempts, 2020/9/05 17:50:48Firewall Blocked 
FW.WANATTACK DROP , 17 Attempts, 2020/9/05 16:58:01Firewall Blocked 
Device MAC:08:12:A5:23:BB:04 , 22585 Attempts, 2020/9/05 02:58:01Device Blocked 
FW.IPv6 INPUT drop , 49 Attempts, 2020/9/04 18:58:01Firewall Blocked 
Device MAC:08:12:A5:23:BB:04 , 4229 Attempts, 2020/9/04 18:58:01Device Blocked 
FW.IPv6 FORWARD drop , 1841 Attempts, 2020/9/04 18:58:01Firewall Blocked 
FW.WANATTACK DROP , 31 Attempts, 2020/9/04 04:58:01

Firewall Blocked

 

 

 

This is shown and I've been having intermittent service and since my boxes are over wifi I get no cable either. I've spoken to countless agents, had 5 service visits and have been hung up on by many agents who are "transferrring me". Please i just want what I pay for not asking for anything extra. @ComcastCares 

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Official Employee

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839 Messages

5 years ago

Hi @tyjones, a few questions:

 

  1. Have you tried swapping your XB7? 
  2. Have you tried resetting your XB7 (a push and hold (about 30 seconds) triggers the "reset" function)
  3. Have you tried disabling the xFi Advanced Security?

I see there was some "Refer to Maintenance" in past tech notes (looking more upstream on the network side), can you speak a bit more on what the technician may have stated on that front?

 

 

Visitor

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3 Messages

4 years ago

My internet, home security, and phone have been terrible since the beginning of Dec 2020 until now 3/30/2021. I have copied and pasted the list of errors/attacks that are showing in the logs of my brand new XFINITY gateway (modem/router) below. These are obviously the issues affecting my internet service, home security, and phone. Comcast / XFINITY have been to my home more than 3 times. They have even switched out the new X7 gateway 3 times with no result. My internet, home security, and phone worked perfect until December of 2020.
It looks to me like the xi-if gateway (router/modem) is being attacked by hackers or etc. 
Comcast / Xfinity are also trying to charge me over $200 for the visits to my home to replace or repair their “slow/non working/choppy” internet and faulty equipment. My last two bills have been incorrect and have charges for these visits. Terrible customer service. Ive had service with them here for almost 10 years here also or another 5 or more years at my last home. 
They just keep ignoring me and hoping I go away. I also have 4 new security cameras that constantly cut in and out because of the faulty internet. They still haven’t fixed these either. It’s terrible to have a SECURITY system that doesn’t keep you safe because it constantly cuts out, won’t arm and drops signals. It’s also disappointing to have internet that works when it feels like it. 
I pay over $300 a month for internet, cable, home security, and phone. I wouldn’t be surprised if an employee or someone from Comcast was trying to target their customer base because of vulnerabilities that are present in their hardware. I have spoken to 2 other people who are having very similar issues with their services after getting a replacement or new gateway installed.
Also, my email and several other accounts have been compromised since these problems started in December. I have had to change all my passwords several times. I only access these accounts from my home network. It’s not a coincidence. Comcast obviously doesn’t care about customers safety and security. 

FW.IPv6 FORWARD drop , 710 Attempts, 2021/3/31 04:39:04 Firewall Blocked
FW.IPv6 INPUT drop , 2794 Attempts, 2021/3/31 04:39:04 Firewall Blocked
FW.WANATTACK DROP , 177 Attempts, 2021/3/31 04:28:32 Firewall Blocked
FW.IPv6 INPUT drop , 1 Attempts, 2021/3/30 02:27:20 Firewall Blocked
FW.IPv6 INPUT drop , 3 Attempts, 2021/3/29 12:58:00 Firewall Blocked
FW.IPv6 FORWARD drop , 138 Attempts, 2021/3/29 12:58:00 Firewall Blocked
FW.IPv6 INPUT drop , 13 Attempts, 2021/3/29 12:40:08 Firewall Blocked
FW.IPv6 FORWARD drop , 27 Attempts, 2021/3/29 12:38:49 Firewall

Contributor

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294 Messages

4 years ago

Not sure if you have tried this escalation process of using your States Dept. of Telecommunications  group to report your issues.  I have had long standing issues and found that using that process it got the attention of the local comcast executive team and then both of them will get the right resources to help you.  I know it sure did help me to getting the issues resolved that I was not able to through the normal comcast support process.  you can only tighten the connections so many times.  I would recommend that you have detail info if you call your State to help them, so they will have the details of what has been going on.  Good Luck.

Expert

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111.5K Messages

4 years ago

7 month old-dead thread now being closed.

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