Have been having pretty frequent internet issues the last 2-3 weeks, connection is spiking from being great to being practically non existent within seconds. Have looked up some posts on the forum and it seems like I am having channel bonding issues. I've performed multiple factory resets on my modem and disconnecting all equipment/cables and am still having issues. Below is my current cable connection stats from my CM600 modem. Also my modem's uplink/upstream indicator is displayed as solid amber on my modem, it used to be solid green but had changed when I first started having issues, I've checked with manufacturer regarding this status and it goes solid amber when there is only 1 upstream bonded channel, which matches stats below.
Also getting extreme packet loss.
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Everything is way out of spec !! You have terrible connection !!! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Tried calling comcast again to see if I could schedule a technician to come out and check out my connection. Automated message stated that it would restart my modem, restart never actually came through - though am confident that it would not resolve the issue, as I have restarted and factory reset my modem countless times now. Called back and automated voice stated that I would receive a call back, though it has now been about 2 hours since then and have not received any contact.
Had a technician scheduled to come out a week or so ago, never actually saw the technician nor did I receive any contact as followup regarding the issue with my connection.
O/k, understood, but did any of that self troubleshooting stuff apply ?
The self troubleshooting that you've provided is not applicable, I don't have any splitters in my apartment. I've disconnected/reconnected all the cables multiple times, there is no corrosion or oxidation, nothing that I can visibly see being bad with any cables.
Then your only choice is a tech visit. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck with it !