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Have to restart modem several times a day

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Have to restart modem several times a day

For the last couple of days, our wifi connection has been up and down. It will be fine for 30 to 60 minutes and the the Internet speed slows to a crawl and then it becomes unusable and we lose connectivity to the Internet.

 

Restarting the modem through the Xfinity Status app always fixes this. However, with two of us working from home, this has been really incovenient and interfering with our productivity.

 

Anyone have ideas? I contacted customer support but they said everything was fine on their end. They did restart our modem and things were of course fine for awhile after that, but we started having problems again soon after.

 

Do we possibly need a new modem?

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Expert

Re: Have to restart modem several times a day

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Have to restart modem several times a day

Thanks for your reply. I finally figured out the solution. I went into the Wi-Fi Private network settings and set the channels manually for both the 2.4 GHz and 5 GHz networks. After that, there have been no issues at all.

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Expert

Re: Have to restart modem several times a day

Glad you got it figured out !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!