Frequent Visitor
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8 Messages
Have to reboot modem, at least daily to get my 300mbps tier. (Goes to less than 20mpbs download)
I have 300mbps Xfinity internet, and the last week I notice my desktop lagging and I run a speedtest and I am getting less than 20mbps download speed (Upload is always 24mpbs steady)
I reboot the modem and my 300mpbs speed is back, and I generally don't notice it until the next day, and its rinse and repeat. Until recently, I never had to reboot my modem.
I did read in the forums with someone that had similar issue and tech came out and checked everything, and said it was because of increased usage in the neighborhood that causes Xfinity to reduce speeds to keep everyone online?? Seems odd, and seems like speed would come back on its own then??
This was after I just rebooted and 300mbps speeds came back:
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 25 | 621000000 Hz | -0.2 dBmV | 40.8 dB | 0 | 0 |
| 2 | Locked | QAM256 | 26 | 627000000 Hz | -0.3 dBmV | 40.8 dB | 0 | 0 |
| 3 | Locked | QAM256 | 27 | 633000000 Hz | -0.4 dBmV | 40.6 dB | 0 | 0 |
| 4 | Locked | QAM256 | 28 | 639000000 Hz | -0.5 dBmV | 40.6 dB | 0 | 0 |
| 5 | Locked | QAM256 | 29 | 645000000 Hz | -0.5 dBmV | 40.7 dB | 0 | 0 |
| 6 | Locked | QAM256 | 30 | 651000000 Hz | -0.3 dBmV | 40.5 dB | 0 | 0 |
| 7 | Locked | QAM256 | 31 | 657000000 Hz | -0.3 dBmV | 40.6 dB | 0 | 0 |
| 8 | Locked | QAM256 | 32 | 663000000 Hz | -0.3 dBmV | 40.5 dB | 0 | 0 |
| 9 | Locked | QAM256 | 33 | 669000000 Hz | -0.5 dBmV | 40.4 dB | 0 | 0 |
| 10 | Locked | QAM256 | 34 | 675000000 Hz | -0.7 dBmV | 40.0 dB | 0 | 0 |
| 11 | Locked | QAM256 | 35 | 681000000 Hz | -1.1 dBmV | 40.2 dB | 0 | 0 |
| 12 | Locked | QAM256 | 36 | 687000000 Hz | -1.5 dBmV | 40.2 dB | 0 | 0 |
| 13 | Locked | QAM256 | 37 | 693000000 Hz | -1.5 dBmV | 40.2 dB | 0 | 0 |
| 14 | Locked | QAM256 | 38 | 699000000 Hz | -1.7 dBmV | 40.1 dB | 0 | 0 |
| 15 | Locked | QAM256 | 39 | 705000000 Hz | -1.3 dBmV | 40.2 dB | 0 | 0 |
| 16 | Locked | QAM256 | 40 | 711000000 Hz | -0.8 dBmV | 40.2 dB | 0 | 0 |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 39.0 dBmV |
| 2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 40.5 dBmV |
| 3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 40.3 dBmV |
| 4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 39.3 dBmV |
Current System Time: Fri Oct 09 07:23:37 2020
robby69
Frequent Visitor
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8 Messages
5 years ago
To be fair, I my service was out for an hour or so, twice this week, and app said technicians working on internet in my area and service would be restored ASAP. Possibly they don't have the issue fixed that other folks on my node have already complained? Regular tech support just says everything looks good on their end.
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EG
Expert
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111.5K Messages
5 years ago
The signal stats are o/k. Repost them again in 24 hours. Don't re-boot the modem.
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