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Have to reboot modem, at least daily to get my 300mbps tier. (Goes to less than 20mpbs download)

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Regular Visitor

Have to reboot modem, at least daily to get my 300mbps tier. (Goes to less than 20mpbs download)

I have 300mbps Xfinity internet, and the last week I notice my desktop lagging and I run a speedtest and I am getting less than 20mbps download speed (Upload is always 24mpbs steady)

I reboot the modem and my 300mpbs speed is back, and I generally don't notice it until the next day, and its rinse and repeat.  Until recently, I never had to reboot my modem.

 

I did read in the forums with someone that had similar issue and tech came out and checked everything, and said it was because of increased usage in the neighborhood that causes Xfinity to reduce speeds to keep everyone online??  Seems odd, and seems like speed would come back on its own then??

 

This was after I just rebooted and 300mbps speeds came back:

Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

 
Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM25625621000000 Hz-0.2 dBmV40.8 dB00
2LockedQAM25626627000000 Hz-0.3 dBmV40.8 dB00
3LockedQAM25627633000000 Hz-0.4 dBmV40.6 dB00
4LockedQAM25628639000000 Hz-0.5 dBmV40.6 dB00
5LockedQAM25629645000000 Hz-0.5 dBmV40.7 dB00
6LockedQAM25630651000000 Hz-0.3 dBmV40.5 dB00
7LockedQAM25631657000000 Hz-0.3 dBmV40.6 dB00
8LockedQAM25632663000000 Hz-0.3 dBmV40.5 dB00
9LockedQAM25633669000000 Hz-0.5 dBmV40.4 dB00
10LockedQAM25634675000000 Hz-0.7 dBmV40.0 dB00
11LockedQAM25635681000000 Hz-1.1 dBmV40.2 dB00
12LockedQAM25636687000000 Hz-1.5 dBmV40.2 dB00
13LockedQAM25637693000000 Hz-1.5 dBmV40.2 dB00
14LockedQAM25638699000000 Hz-1.7 dBmV40.1 dB00
15LockedQAM25639705000000 Hz-1.3 dBmV40.2 dB00
16LockedQAM25640711000000 Hz-0.8 dBmV40.2 dB00

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA45120 Ksym/sec16400000 Hz39.0 dBmV
2LockedATDMA15120 Ksym/sec35600000 Hz40.5 dBmV
3LockedATDMA25120 Ksym/sec29200000 Hz40.3 dBmV
4LockedATDMA35120 Ksym/sec22800000 Hz39.3 dBmV


 

Current System Time: Fri Oct 09 07:23:37 2020

Highlighted
Regular Visitor

Re: Have to reboot modem, at least daily to get my 300mbps tier. (Goes to less than 20mpbs download

To be fair, I my service was out for an hour or so, twice this week, and app said technicians working on internet in my area and service would be restored ASAP.  Possibly they don't have the issue fixed that other folks on my node have already complained?  Regular tech support just says everything looks good on their end.

Highlighted
Expert

Re: Have to reboot modem, at least daily to get my 300mbps tier. (Goes to less than 20mpbs download

The signal stats are o/k. Repost them again in 24 hours. Don't re-boot the modem.



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