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HP printer constantly offline

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New Poster

HP printer constantly offline

hello Since switching to Xfinity my printer goes offline. I have it plugged into wall not surge protector but it goes offline causing me to unplug from back every single time - very annoying why is this happening?  what is the solution?

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Expert

Re: HP printer constantly offline


@XF24 wrote:

hello Since switching to Xfinity my printer goes offline. I have it plugged into wall not surge protector but it goes offline causing me to unplug from back every single time - very annoying why is this happening?  what is the solution?


Wired or wireless?  When you switched to Xfinity did you reset the printer to the new settings?  Refer to your manual for instructions.


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New Poster

Re: HP printer constantly offline

It is wireless
I reset it and it works perfectly but only for 24 hours then goes off line and I need to inplug and redo
Very frustrating
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New Poster

Re: HP printer constantly offline

I have exactly the same issue.  We just switched to Xfinity too.  Was anyone able to resolve this?

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New Poster

Re: HP printer constantly offline

I am having the same basic problem except it is with a X476 DW MFP. I have checked the printer and it is conneceted to the router/modem but when I try to use it from my two different apple notebooks it cannot find the printer. If I reboot everything it will sometimes work in the first try after starting up the computer but then fails when the either the computer or printer goes to sleep. The only way I have been able to print is to go off the wireless router and onto the direct connect which makes it a reall PIA ...

 

Any ideas

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New Poster

Re: HP printer constantly offline

I have the same issue.  I normally end up deleting the drivers and reinstalling, that works for few hours and then it goes offline.  It it not a consistent issue with all the laptops in the house.  Some are more stable than others.  Now the printer seems to be refusing to connect to the wireless network.  I'll unplug and plug and reboot the moden and it will work for few hours.... tedious.  This must be a problem with the wifi rather than drivers?

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New Poster

Re: HP printer constantly offline

I have the same exact problem with all 3 of my printers