Re: Great speed...for a day - Xfinity Help and Support Forums

cjbsnow · ‎09-26-2019

I get great speeds on my internet but every day or two the speeds drop really bad and I have to do a reset of my modem. This has been going on for over 6 months, maybe a year. All Comcast ever does is "send a signal" but never a permanent solution. Any idea what's going on and how I could fix it?

EG · ‎09-26-2019

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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cjbsnow · ‎09-26-2019

I contacted Comcast chat. They did "modem provisioning" and now apparently it's going to work...we'll see. Any idea why this would be happening?

EG · ‎09-26-2019

The requested info ??

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