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Great connection, but frequently drops.
I use Ethernet cables for my laptop and gaming system and the XFi gateway. The speed is great but I frequently drop connection which kicks me from things I need to stay constantly connected to. I have tested all my cables and contacted support, restarted my internet countless times and tried every trick in the book.
I can see on my screens that I lose connection just for a second or two, it’s just frustrating to constantly be dropped when I’m trying to do something. Anybody else have this problem?
I can see on my screens that I lose connection just for a second or two, it’s just frustrating to constantly be dropped when I’m trying to do something. Anybody else have this problem?
EG
Expert
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111.4K Messages
6 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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EG
Expert
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111.4K Messages
5 years ago
OP has not returned. Thread now being closed.
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Redbook
Contributor
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19 Messages
5 years ago
I had the same problem. I solved it by switching the ethernet cable to the other port on the gateway although it sounds like you're using both ports. Try using one port at a time, switching to the other port if your connection is still dropping.
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