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Gigabit internet issues.

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Gigabit internet issues.

Hello long time customer here for 5 years at this address. Last year sometime I upgraded to Gig Speeds. All cabling was replaced from pole-modem. The modem/router/patch cords were all upgraded. Recently dating back around July of this year I started to notice intermittent issues with mainly my uploads speeds. I eventually got a tech out to the residence on August 25th as I could no longer deal with the issues effecting my home network and business. The tech informed me just as I expected there was an issue with the Node.

 

It is now October 29th, still dealing with the same issues where my upload speeds drop down to 1Mbps and my downloads drop to an average of 500Mbps but now it has gone from a few times a day everyday to almost 100 percent of the time. This has become very irritating as I am paying for a Gig speed service. 

 

I contacted the tech over this past weekend and she assured me they are still working on the issue and that they are waiting for a ticket from the power compnay. Apparently this issue is due to something with FPL power lines bleeding over. Until this issue is resolved I would like to see more than a single $20 dollar credit since I am paying for a top tier service and recieving less than minimum service. And of course I would like to see this issue resolved ASAP as this is effecting my day-day life and business.

 

I was told there is still a pending ticket regarding this issue in the system and my street address. I have logged mulitple speed tests, packet loss plotters and several other phone calls, and modem resets ultimately proving the issue is beyond my equipment and cabling. 

 

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Frequent Visitor

Re: Gigabit internet issues.

I get the Gigabit download speed (well 921 Mbps) but it likes to start having packet loss around 6:30 pm until 6:30 am which makes playing Rocket League imossible, and multiple outages during the night.  It's been going on three weeks and they given me two credits.  Their process is that you have to keep requesting credits on chat etc. due to outage or slow speeds.  But honestly, I think the best option is to drop your bill and speed until they inform you the issue is fixed (BTW not to be negative but I doubt they will call you back to tell you).  After six months up the speed again and see if it's fixed.  the fact that Comcast is dependent on a power company bleed issue, aka the power company will not prioritize that work vs other more critical outage or repair work is my thought.