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Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

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Frequent Visitor

Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

we had a heavy rain storm here in south florida last week and i have had random 45-60 second dropouts and high packet loss ever since. 

 

I have the line from the street going right into my modem, no splitters. I had this same issue 2 years ago, and it took a line technician appointment to fix. Using the chatbot does not yield any results.

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 501000000 Hz 11.8 dBmV 41.3 dB 0 0
2 Locked QAM256 483000000 Hz 12.2 dBmV 41.3 dB 0 0
3 Locked QAM256 489000000 Hz 12.4 dBmV 41.4 dB 0 0
4 Locked QAM256 495000000 Hz 12.5 dBmV 41.6 dB 0 0
6 Locked QAM256 507000000 Hz 11.7 dBmV 41.3 dB 0 0
7 Locked QAM256 513000000 Hz 11.9 dBmV 41.4 dB 0 0
8 Locked QAM256 519000000 Hz 12.7 dBmV 41.6 dB 0 0
9 Locked QAM256 525000000 Hz 12.9 dBmV 41.5 dB 0 0
10 Locked QAM256 531000000 Hz 12.7 dBmV 41.6 dB 0 0
11 Locked QAM256 537000000 Hz 12.6 dBmV 41.4 dB 0 0
12 Locked QAM256 543000000 Hz 12.3 dBmV 41.3 dB 0 0
13 Locked QAM256 555000000 Hz 12.6 dBmV 41.5 dB 0 0
14 Locked QAM256 561000000 Hz 13.2 dBmV 41.6 dB 0 0
15 Locked QAM256 567000000 Hz 13.2 dBmV 41.5 dB 0 0
16 Locked QAM256 573000000 Hz 13.0 dBmV 41.5 dB 0 0
17 Locked QAM256 579000000 Hz 12.7 dBmV 41.4 dB 0 0
18 Locked QAM256 585000000 Hz 12.8 dBmV 41.4 dB 0 0
19 Locked QAM256 591000000 Hz 13.0 dBmV 41.5 dB 0 0
20 Locked QAM256 597000000 Hz 13.1 dBmV 41.6 dB 0 0
21 Locked QAM256 603000000 Hz 13.2 dBmV 41.5 dB 0 0
22 Locked QAM256 609000000 Hz 13.2 dBmV 41.7 dB 0 0
23 Locked QAM256 615000000 Hz 13.1 dBmV 41.6 dB 0 0
24 Locked QAM256 621000000 Hz 13.0 dBmV 41.6 dB 0 0
25 Locked Other 690000000 Hz 14.0 dBmV 40.2 dB 256869442 0
26 Not Locked QAM256 0 Hz 0.0 dBmV 41.5 dB 0 0
27 Locked QAM256 627000000 Hz 12.8 dBmV 41.7 dB 0 0
28 Locked QAM256 633000000 Hz 12.9 dBmV 41.6 dB 0 0
29 Locked QAM256 639000000 Hz 12.9 dBmV 41.8 dB 0 0
30 Locked QAM256 645000000 Hz 13.3 dBmV 41.7 dB 0 0
31 Locked QAM256 651000000 Hz 13.1 dBmV 41.7 dB 0 0
32 Locked QAM256 657000000 Hz 12.9 dBmV 41.5 dB 0 0
41 Locked QAM256 663000000 Hz 12.8 dBmV 41.4 dB 0 0


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 7 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 35.0 dBmV
2 5 Locked SC-QAM Upstream 35800000 Hz 6400000 Hz 36.0 dBmV
3 6 Locked SC-QAM Upstream 29400000 Hz 6400000 Hz 35.0 dBmV
4 8 Locked SC-QAM Upstream 16600000 Hz 6400000 Hz 34.0 dBmV


 

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New Poster

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

Hi. If you believe this is weather-related, you will need someone to physically look into the issue.
Highlighted
Diamond Problem Solver

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

Other than one downstream channel, everything looks good. During the pandemic, depending on your area, they won’t send a tech out as long your online

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Frequent Visitor

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

Screen Shot 2020-05-12 at 10.41.55 AM.png

 

here's my recent packet loss in comparison to normal

Highlighted
Frequent Visitor

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

here's my error logs too:

Date Time Event ID Event Level Description
05/12/2020 08:31 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 21:16 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:52 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
Highlighted
Frequent Visitor

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

now i'm getting only 6mbps download speeds on a 1,000mbps plan, and that's from the Xfinity speed test too

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Frequent Visitor

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

2 out of the last 3 days i've been averaging 15mbps down on a 1gig plan. How can i escalate to a line tech?

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Expert

Re: Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.


@rhymeandreasons wrote:

How can i escalate to a line tech?


FWIW, only the premises facing techs can do that.



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