I just upgraded to Gigabit on January 17th with a new Motorola 8600 modem and I have had problems ever since. After I reboot the modem, the speed usually settles into 940 Mbps/41 Mbps but after a day or so drops down to about 150-200Mbps/41 Mbps. The connection log shows a lot of correctable and uncorrectable errors on one particular channel (17 -- 483 Mhz) consistently through multiple reboots. The signal and power levels also drop as I head into the lower frequencies with errors only on the lower frequencies.
I thought maybe the inside cable had an issue so I ran brand new RG6Q with compression connecters directly from the ground block outside (also replaced the ground block) to the modem. No change. I bypassed my router (ASUS RT-AC88U with latest Merlin FW) by connecting directly to the modem, not much difference. I bypassed the entire inside of the house by connecting the modem directly to the outside drop with little difference. The same channel shows lots of errors and low signal/power levels.
Today the log shows lots of errors (all correctable except for channel 17) across the board and today I started having the internet connection drop out for about 30 seconds a few times a hour. No action on my part and it comes back.
I had an SB6183 with the same router on a 275Mbps tier and had very few problems for several years before I upgraded the service and the modem.
Any help would be appreciated.
Yeah. You have a severe line / signal / connection quality problem ! It may be best to get a tech out for this one !!
Thank you for the analysis. Would the same advice hold true if, like most days, the only errors are on the one channel (17)? I don't know what is happening today with errors all over the place.
Is there a shortcut via this forum to schedule a tech visit or do I need to call and explain everything to someone on the phone?