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Gig Service Consistently Getting 20-35 Mbps Download

dchamb16
New Poster

Gig Service Consistently Getting 20-35 Mbps Download

Hello,

 

I just moved and signed-up for Xfinity Gig internet service. I'm using a Netgear Nighthawk CM1150V modem and Google Nest Mesh Wifi for my router. When I first set up my system I was getting 800+ Mbps (modem to router), but after about an hour it dropped to 20-35 Mbps (modem to router) and stayed there. I restarted my system (both the router and modem) and it went back up to 800+ for a little bit, then dropped back down to 20-35. It does that every time I restart the system. I have found the troubleshooting guide for gig internet service, but so far nothing has helped past a couple hours of restarting.

 

Thanks for the help!

MushiMGO
New Poster

Re: Gig Service Consistently Getting 20-35 Mbps Download

I am having the same issue. On my old plan was getting 200+Mbps. Upgraded to gigabit and immediately saw up to 800Mbps down and 40Mbps up. A day later it dropped to 200Mbps down and 40 up. On wifi I’m getting 24 Mbps down. This is with a NETGEAR CM1000 modem and Nighthawk X6 R8000 router.
dchamb16
New Poster

Re: Gig Service Consistently Getting 20-35 Mbps Download

Does anyone have any suggestions on what I can do?

jordanb-68
New Poster

Re: Gig Service Consistently Getting 20-35 Mbps Download

I am having the same issue and would appreciate a response.  My modem is in bridge mode.  Thanks.

Right1
New Poster

Re: Gig Service Consistently Getting 20-35 Mbps Download

Use Xfinity Gig Modem/Router vs 3rd party. Works great and consistently 840/40