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Getting modum installed
I was told that I needed a new modum and that I should order it and that an xfinity tech would deliver it and install it. The new modum was shipped to me but I need someone to install it.
New Poster
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I was told that I needed a new modum and that I should order it and that an xfinity tech would deliver it and install it. The new modum was shipped to me but I need someone to install it.
EG
Expert
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111.6K Messages
5 years ago
Connect it to the coax line and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. You *may* see their "Walled Garden" modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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