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Getting half my internet speed after rebooting modem (speed fluctuates after each reboot) - MOTOROLA

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Getting half my internet speed after rebooting modem (speed fluctuates after each reboot) - MOTOROLA

I'm paying for gigabit speed and usually my speeds with Xfinity are fantastic, close to the advertised 1000 mbps (usually in the 900s in the speed tests).    Today I was doing some work on the power outlets in my house and turned off my MOTOROLA MB8600 modem and turned it back on.   When I did so, I noticed my internet running unusually slow so I did a speed test and I was getting 24 mbps!!!   I unplugged the connection from my router, connected it directly to my laptop, rebooted the modem and same results. 

 

After a couple of more power-cycles of my modem, the speed tests would fluctuate between 24 mbps and 450 mbps.   The 450 was the highest I ever got back again.  I think that every time I reboot the modem, Xfinity is putting me in the wrong service tier or something, but never back to the correct one.   I can't explain what else could be happening. 

 

Has anyone experienced this before?  I want the speeds I pay for back! 

 

Thanks in advance.  

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Re: Getting half my internet speed after rebooting modem (speed fluctuates after each reboot) - MOTO

Did you watch this?

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Re: Getting half my internet speed after rebooting modem (speed fluctuates after each reboot) - MOTO

It's a vid.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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