I'm paying for gigabit speed and usually my speeds with Xfinity are fantastic, close to the advertised 1000 mbps (usually in the 900s in the speed tests). Today I was doing some work on the power outlets in my house and turned off my MOTOROLA MB8600 modem and turned it back on. When I did so, I noticed my internet running unusually slow so I did a speed test and I was getting 24 mbps!!! I unplugged the connection from my router, connected it directly to my laptop, rebooted the modem and same results.
After a couple of more power-cycles of my modem, the speed tests would fluctuate between 24 mbps and 450 mbps. The 450 was the highest I ever got back again. I think that every time I reboot the modem, Xfinity is putting me in the wrong service tier or something, but never back to the correct one. I can't explain what else could be happening.
Has anyone experienced this before? I want the speeds I pay for back!
Thanks in advance.
Did you watch this?
It's a vid.