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Getting a second IP address for my SB8200 Modem

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Getting a second IP address for my SB8200 Modem

Hello @ComcastAlly , I need help with the same problems as the below forum. I too was on a long conversation with customer service - even with a level 2 specialist. I cited this same problem that was on the forum but came to a dead end. Called both Comcast and Arris. Please kindly help!

 

I bought the Arris SB8200 and trying to get the 2nd port with another IP address. I bought the Performance Plus Internet + Gigabit Internet. 

 

Reference: https://forums.xfinity.com/t5/Your-Home-Network/Getting-a-second-IP-address-for-my-SB8200-Modem/td-p...

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Expert

Re: Getting a second IP address for my SB8200 Modem

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.



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