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Gateway Login - 10.0.0.1 Forgot login and password when i changed it

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New Poster

Gateway Login - 10.0.0.1 Forgot login and password when i changed it

Hello,

Tried calling xfinity support to ask them to reset but i cant speak to a live person and keep getting hung up on.  Long story short i change the login and password to my gateway modem a while ago and cant remember either.  I already unplugged and press the reset button for 30 seconds on the modem 2x's and neither time work.  Can someone please help me?

 

 

 

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Expert

Re: Gateway Login - 10.0.0.1 Forgot login and password when i changed it

Is the gateway device powered on when you hold the reset button in for 30 seconds ? If not, it needs to be powered up.



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