Community Forum

Gateway Equipment Update

Highlighted
New Poster

Gateway Equipment Update

I've had the same gateway for about four years now and have recently noticed a slowing of my upload speeds.  I would like to upgrade the equipment to make sure I'm able to reach the speeds I'm paying for.

 

How do I swap my old gateway for a newer model?

 

Thanks,

Nilou

Highlighted
Silver Problem Solver

Re: Gateway Equipment Update

I know how to install Comcast gateways from their documentation, so I just took mine to the nearest Xfinity Store and swapped it out for the XB7.  I have also had luck with the chat and they have sent ne hardware for my other Comcast equipmen

https://www.xfinity.com/xfinityassistant/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!