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Frequent modem timeouts and internet outage

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New Poster

Frequent modem timeouts and internet outage

I'm facing way too many outages with each outage taking 5 minutes or so. I can see the modem restarting after a while. I had this issue before and the tech came and did not find anything (he actually blamed some unused devices connected to the network causing congestion). I have since changed the modem and removed unused devices from the network. This happens even in midnight when there is hardly any activity. I see too many T3/T4 timeouts in the modem logs. This happens every day intermittently like every 1 or 2 hours. 

 

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Expert

Re: Frequent modem timeouts and internet outage

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 



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Official Employee

Re: Frequent modem timeouts and internet outage

Hi karthipk. Thank you for joining the Xfinity Forums and for creating your first post. I can help with troubleshooting your internet timeouts issues. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!