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Frequent internet loss in 22625 area

Regular Visitor

Frequent internet loss in 22625 area

I'm trying to get some help with frequent internet loss at my house my wife and I both work from home, and the internet is used for the work phone as well and it is imperative we have a constant signal.  Starting in early November, we have noticed the internet connection will drop multiple times, mostly in the mid-morning hours.  Our equipment will show no internet, then a minute later you will see the light on the xfinity modem change from solid white to flashing green, and then a minute or 2 later the signal will come back and we will be ok for another hour or 2.  Yesterday this happened 5 times over the course of the day.  I've called customer service multiple times, had 2 different techs out to check our lines and equipment, even had our modem replaced last week for safe measure.  Still, when this happens, it shows as an outage on the xfinity.com support site.  I take snippets of the outage reports just so no one will think I'm crazy and keep trying to blame it on something at my house.  How do I find out if any work is being done in the area?  My wife is in jeopardy of losing her job if she keeps dropping phone calls or is not logged in because our internet is down.  I know sometimes fixes to infastructure don't happen overnite, but how can I be sure that anything is even being looked into?  Capture1206-3.PNGCapture1206-2.PNGCapture1206.PNGCapture1202.PNGCapture1129-3.PNGCapture1129-2.PNGCapture1129.PNGCapture1123-2.PNGCapture1123.PNGCapture.PNGCapture1207.PNG 

Expert

Re: Frequent internet loss in 22625 area

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



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Regular Visitor

Re: Frequent internet loss in 22625 area

Here we go again.  I have an appointment scheduled just to go through the motions, but every time my equipment has checked out fine, and recently xfinity has done some line work outside of the house.  It would be nice if someone local could just update on what is going on and if there is a resolution in sight.Capture1224-3.PNGCapture1224-2.PNGCapture1224.PNGCapture1223-2.PNGCapture1223.PNG

Expert

Re: Frequent internet loss in 22625 area

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards.  You should get a reply here in your topic. Good luck ! 

 

P.S.

 

It may be a while because they are on a limited holiday schedule so they have less personnel covering the boards at this time.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Frequent internet loss in 22625 area

 


@EG wrote:

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards.  You should get a reply here in your topic. Good luck ! 

 

P.S.

 

It may be a while because they are on a limited holiday schedule so they have less personnel covering the boards at this time.


Thank you so much!

Official Employee

Re: Frequent internet loss in 22625 area

Hi @dt22625

 

I apologize for the issues you're having with your internet connection. I can understand why this would be frustrating and would like to help investigate so I can help make this right. Can you send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message". 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Frequent internet loss in 22625 area

Thank you.  PM sent.