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Frequent internet drops

elrinfaer
New Poster

Frequent internet drops

I'm seeing my internet signal go out multiple times a day. I've tested everything that I can, rebooted modem replaced cable from the wall to the modem. Nothing seems to make any difference.I have a netgear CM500 cable modem that has perfmormed flawlessly.  

 

The problems started 2 months ago or so and haven't shown any signs of getting better. I have pull the logs from the CM500 these are the errors i'm seeing:

 

6 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=14:59:c0:00:f1:b0;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.0;

 

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:59:c0:00:f1:b0;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.0;

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:00:f1:b0;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.0;

 

Any help would be greatly appreciated!

 

EG
Expert

Re: Frequent internet drops

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.





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