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Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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Thanks, EB. Here is a screenshot of those numbers. I may be moderated, so I will also follow up with a paste-in of the table.
The signal stats are o/k but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Quite welcome !
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi SevenLions. We welcome you to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your intermittent connectivity issues. In order to have a better insight, I will have to poll the CMTS for real-time and historical RF signal reports from your modem, and check your local Node/Plant for signal degradation / errors. Please send me a private message and include your full name so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
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