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Frequent disconnects Gigabit internet and Arris 8200

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Frequent disconnects Gigabit internet and Arris 8200

Several errors on the event log.  Very frustrating and causes random disconnects.  Frequency seems to change, sometimes once a day in the early afternoon, this evening it has been every 10 to 15 minutes.  

Time Event ID Event Level Description
07/11/2020 20:28 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:28 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
07/11/2020 20:28 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:28 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:27 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:24 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:23 2436694061 5 "Dynamic Range Window violation"
07/11/2020 20:23 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:23 2436694061 5 "Dynamic Range Window violation"
07/11/2020 20:23 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:23 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:17 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:17 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
07/11/2020 20:17 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:17 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:16 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:16 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:13 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:03 2436694061 5 "Dynamic Range Window violation"
07/11/2020 20:03 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 20:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"
07/11/2020 19:53 2436694061 5 "Dynamic Range Window violation"
07/11/2020 19:53 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a2:e0:69;CMTS-MAC=00:01:5c:6f:1a:73;CM-QOS=1.1;CM-VER=3.1;"

 

Attached is the status screen:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 459000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
2 Locked QAM256 459000000 Hz 9.8 dBmV 42.0 dB 468608 1386
1 Locked QAM256 453000000 Hz 9.8 dBmV 42.1 dB 463072 1231
3 Locked QAM256 465000000 Hz 9.3 dBmV 42.2 dB 463395 1165
4 Locked QAM256 471000000 Hz 9.5 dBmV 41.9 dB 457954 1064
5 Locked QAM256 477000000 Hz 9.6 dBmV 42.0 dB 455320 1077
6 Locked QAM256 483000000 Hz 9.5 dBmV 42.0 dB 467193 924
7 Locked QAM256 489000000 Hz 9.2 dBmV 41.7 dB 457177 941
8 Locked QAM256 495000000 Hz 8.9 dBmV 41.6 dB 442105 890
9 Locked QAM256 519000000 Hz 8.8 dBmV 41.5 dB 429850 927
10 Locked QAM256 525000000 Hz 9.0 dBmV 41.6 dB 419645 922
11 Locked QAM256 531000000 Hz 9.2 dBmV 41.4 dB 426582 930
12 Locked QAM256 537000000 Hz 9.1 dBmV 41.4 dB 412816 905
13 Locked QAM256 543000000 Hz 8.2 dBmV 41.4 dB 398721 906
14 Locked QAM256 549000000 Hz 8.6 dBmV 41.4 dB 395932 863
15 Locked QAM256 555000000 Hz 8.4 dBmV 41.3 dB 381669 814
16 Locked QAM256 561000000 Hz 8.5 dBmV 41.1 dB 359585 823
17 Locked QAM256 567000000 Hz 8.0 dBmV 41.3 dB 355529 912
18 Locked QAM256 573000000 Hz 8.1 dBmV 41.1 dB 337526 821
19 Locked QAM256 579000000 Hz 8.7 dBmV 41.4 dB 330121 887
20 Locked QAM256 585000000 Hz 9.1 dBmV 41.4 dB 312911 890
21 Locked QAM256 591000000 Hz 8.6 dBmV 41.4 dB 291371 756
22 Locked QAM256 597000000 Hz 8.8 dBmV 41.4 dB 283514 749
23 Locked QAM256 603000000 Hz 8.7 dBmV 41.3 dB 271451 817
24 Locked QAM256 609000000 Hz 9.5 dBmV 41.3 dB 260806 949
25 Locked QAM256 615000000 Hz 9.4 dBmV 41.3 dB 258116 767
26 Locked QAM256 621000000 Hz 8.8 dBmV 41.1 dB 245453 813
27 Locked QAM256 627000000 Hz 8.3 dBmV 41.0 dB 228279 735
32 Locked Other 690000000 Hz 9.1 dBmV 38.8 dB 161343810 1119
33 Not Locked QAM256 0 Hz 0.0 dBmV 42.6 dB 286738 920
34 Locked QAM256 429000000 Hz 10.2 dBmV 42.3 dB 267899 847
35 Locked QAM256 435000000 Hz 9.3 dBmV 42.3 dB 281588 789
36 Locked QAM256 441000000 Hz 9.2 dBmV 42.1 dB 272203 791



 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 36.0 dBmV
2 1 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 36.0 dBmV
3 3 Locked SC-QAM Upstream 30100000 Hz 6400000 Hz 46.0 dBmV
4 4 Locked SC-QAM Upstream 36500000 Hz 6400000 Hz 37.0 dBmV



 

Current System Time: Sat Jul 11 20:51:40 2020