Community Forum

Frequent connection drops since about a month

Highlighted
Regular Visitor

Frequent connection drops since about a month

Hi everyone,

I am having trouble with my connection and I hope someone can help as the hotline can not....

 

About a month ago, connection drops startet with my internet. When it drops, it seems that I can reach IP based services just fine, whereas I cant reach any websites. My first idea was a DNS issue with the Xfinity servers so I used the public Google DNS servers. However, the issue is still there. I even replaced the router. I do the pings and address checks directly on the router diagnostics page, so it seems not to be in my internal network. Somtimes the drop is just for a few moments, sometimes for half an hour. Restarting the equipment does not help. Releasing and renewing the public IP assigned by Xfinity does not help either. In addition I have constant package loss between 0 and 10%, even in times internet is up and running.

 

Any ideas what it could be?

Thanks !

 

Highlighted
Expert

Re: Frequent connection drops since about a month

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Frequent connection drops since about a month

Thanks,

 

checked all the values, the levels are within the range specified on the page.

However, there are a lot of correctables and uncorrectables and T3 timeouts in my log.

All cables on my end look good, no splitters used as I don't have cable TV. Cable is coming straight from the box outside to the wall outlet and the cable from there to the router is new (just replaced it the other day)