Community Forum

Frequent and intermittent disconnections

Boliatepa
Regular Visitor

Frequent and intermittent disconnections

Since early March, 2020, I have been dealing with frequent and unpredictable disconnection on Comcast Internet here in Princeton, NJ.
Comcast have sent a technician who found no problem in the house, after which the cable on the street was replaced. Things were okay for two weeks, but it is now worse than before the cable was replaced. Some bad days, I get disconnected more than 20 times. My wife and I work from home, and are unproductive. Comcast thought it could be my speed, and made me upgrade. It has gotten worse.
I work in IT. These are T3 and T4 errors on the modem/router. The problem is outside, but the people I speak to when I ask for help are clueless.
Due to Covid-19 restrictions, Comcast won't send another technician. Worse still, each time I call, they just do an automated reboot of the modem. I can't get a live person on the phone. They pass you around until you are frustrated.
Has anyone had this experience and idea about what to do, if anything. I have no other option to the internet outside of the Comcast monopoly in my town.
YagerandMyers
New Poster

Re: Frequent and intermittent disconnections

I am going through the exact same issue.  We have maybe 3 hours of consistent internet during the day.  I can only get the automated response and it prompts me, of course, to reset the modem!  So frustrating. I managed to get someone a month or so ago and she said I would have to call back when the internet was working so they could check it.  WTH??

Bigmad
Contributor

Re: Frequent and intermittent disconnections

I have this exact problem and Comcast/Xfinity acts like they have no idea what is going on. As soon as a new high speed ISP is available in my area I'm switching too.