drktmplr12's profile

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Monday, May 4th, 2020 2:00 PM

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Frequent Disconnects - No Ranging Response received - T3 time-out - Low Downstream

No splitters in the circuit, modem is conneceted directly to grouding block. No TV's connected.

 

Arris SB6121.

 

Disconnects were intermittent before. I chatted with tech support via webchat and they did something-now its worse. 

 

I tried calling 1-800-COMCAST and they keep insisting on sending a reset signal and don't let me talk to an agent.  Really frustrated here.

 

Logs and signal cuts below.

 

@ComcastMikeC please help.

 

https://imgur.com/asVMq6h

https://imgur.com/T4Xegf5

https://imgur.com/lUJi48e

 

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